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FAQ’s

Most frequently asked questions

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Shopping Basics

[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”What Shipping Methods Are Available?” tab_id=”1522322738673-aea3abb5-b800fe1b-0bf9″][vc_column_text]We offer reliable shipping across the United Arab Emirates and selected international destinations. Within the UAE, we provide free returns and delivery through our official collection service. For international orders, we ship to Saudi Arabia, Bahrain, Qatar, Kuwait, and Oman using trusted logistics partners.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What are your shipping and return policies?” tab_id=”1522322738697-88e8c59b-62ccfe1b-0bf9″][vc_column_text]

For UAE Orders:

  • Returns are accepted within 3 days of delivery.

  • Eligible reasons: manufacturing defects or receiving the wrong product.

  • Items must be unused, in original condition, and include all tags, booklets, and packaging.

  • Free return collection is available via our official customer service.

For International Orders (Saudi Arabia, Bahrain, Qatar, Kuwait, Oman):

  • Returns are not accepted once shipped.

  • Customers have an 8-hour window to modify their order after placing it.

  • After 8 hours, orders are considered final.

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Yes, we currently offer international shipping to Saudi Arabia, Bahrain, Qatar, Kuwait, and Oman.
Please note:

  • Only online card payments are accepted for international orders.

  • Cash on Delivery (COD) is not available.

  • Delivery is estimated within 7–8 days, with up to three delivery attempts.

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Orders and Payments

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Yes, but under specific timeframes:

  • Orders can be canceled or edited within 8 hours of being placed.

  • After this window, we cannot accommodate any changes to the order, including:

    • Shipping or billing address

    • Item modifications

    • Order combinations

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  • UAE Orders: Online card payment and Cash on Delivery (COD)

  • International Orders: Only online card payments are accepted.

  • Please note: COD orders are not eligible for refunds.

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Returns and Refunds

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If your item qualifies for return, follow these steps:

  1. Contact our Customer Service via WhatsApp (+971509682959).

  2. Obtain a Return Air Waybill Number.

  3. Place the item in its original shipping box with all materials included.

  4. Remove any previous shipping labels.

  5. Track your return using the provided number.

⚠️ We do not accept returns via third-party couriers. Items returned outside our official process will not be processed.

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  • Refunds are available only for orders paid online.

  • COD orders are not refundable.

  • Once your return is received and approved, refunds are processed within 15 working days.

  • Please retain your Shipping Note until your refund is completed.

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Returns will not be accepted for:

  • Used or altered products

  • Damaged items (not due to manufacturing issues)

  • Items without original packaging and materials

  • Products returned via unauthorized couriers

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Please report the issue within 2 days of receiving your package:

⚠️ Requests submitted after 2 days will be subject to approval.

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Contact
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Still have questions?

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