Return and Exchange Policy

At Lakhagner Perfumes and Cosmetics Trading LLC, customer satisfaction is our priority. We strive to provide high-quality products, and in case of any issues, we offer a return and exchange policy under specific conditions.

1. Return Conditions (Applicable Within UAE)

We offer free returns for items purchased within the United Arab Emirates (UAE) under the following conditions:

1.1 Timeframe for Returns

  • Customers have a 3-day return window from the date of receiving the order.

1.2 Acceptable Reasons for Return

Returns are only accepted under the following circumstances:

  • Manufacturing defects – If the product is defective due to manufacturing errors.
  • Product mismatch – If the customer receives a product that is different from what was ordered.

1.3 Item Condition for Returns

To be eligible for a return:

  • The item must be unused and in its original condition.
  • All tags must be intact, including any related samples, booklets, or accessories.
  • Incomplete, damaged, altered, or used items will not be accepted and will be returned to the customer.

1.4 Non-Returnable Items

The following products are not eligible for return:

  • Items that show signs of use or damage not caused by the manufacturer.
  • Items returned without original packaging and all included materials.
  • Items that have been altered or modified in any way.

2. How to Return Your Purchase (Within UAE)

If your return meets the above conditions, follow these steps:

  1. Contact Customer Service
    • Get in touch with our Customer Service Team via WhatsApp (+971509682959) to schedule a free collection.
  2. Obtain a Return Air Waybill Number
    • Our team will provide you with a Return Air Waybill Number for tracking purposes.
  3. Prepare the Item for Return
    • Place the item in its original shipping box.
    • Ensure all original labels, packaging, and documentation are included.
  4. Remove Any Other Labels
    • If the box has any old shipping labels, remove them before returning.
  5. Track Your Return
    • Use the tracking number provided with the Return Air Waybill Number to monitor your return.

Important Notice:

  • We do not accept returns via third-party couriers.
  • Lakhagner Perfumes and Cosmetics Trading LLC is not liable for items returned through any method other than our official collection service.

3. Refund Policy

If your return is accepted, the refund process will follow these guidelines:

3.1 Eligibility for Refunds

  • Refunds are available only for orders paid through online payment methods.
  • Cash on Delivery (COD) orders are NOT eligible for refunds.

3.2 Refund Processing Time

  • Once the returned item is received and inspected, we will process the refund.
  • Refunds are typically processed within 15 working days.
  • Customers are advised to retain their Shipping Note until they receive their refund.

4. Order Cancellations

Customers may cancel their orders under the following conditions:

4.1 Before Dispatch

  • If the order has not yet been dispatched, customers can cancel it by sending an email request within 24 hours of placing the order.

4.2 After Dispatch

  • Once an order has been dispatched, cancellations are not possible.
  • We do not allow changes to:
    • Billing or shipping details
    • Order items
    • Adding more items to an existing order
    • Combining multiple orders into one shipment

5. Incomplete or Incorrect Orders

If a customer receives:

  • An incomplete order (missing items)
  • A wrong product (different from what was ordered)

They must report it within 2 days of receiving the order.

How to Report an Incomplete or Incorrect Order

  1. Email us at support@lakhagner.com
  2. Contact us via WhatsApp at (+971509682959

⚠️ Requests submitted after 2 days will be subject to approval.

6. Shipping Policy for International Orders (Saudi Arabia, Bahrain, Qatar, Kuwait, Oman)

For customers outside the UAE (in Saudi Arabia, Bahrain, Qatar, Kuwait, and Oman), the following shipping and return policies apply:

6.1 Order Editing and Modifications

  • Customers have an 8-hour window to edit their order after placing it.
  • After 8 hours, orders are considered confirmed and cannot be cancelled.
  • To request an order modification, customers must contact us via WhatsApp at +971509682959.

6.2 Payment Methods

  • Cash on Delivery (COD) is NOT available for international orders.
  • We only accept online card payments.

6.3 Estimated Shipping Time

  • The estimated shipping duration is 7-8 days.
  • Please note that this is an estimate, not a guaranteed delivery timeframe.

6.4 Delivery Attempts

  • Our team will make up to three delivery attempts.
  • If the recipient is unavailable for all three delivery attempts, Lakhagner Perfumes and Cosmetics Trading LLC will not issue a refund.

6.5 Return Policy for International Orders

  • Returns are not accepted for international shipments.
  • However, if the product:
    • Is damaged during transit
    • Is incorrect (wrong item sent)

Customers must:

  • Contact WhatsApp (+971509682959).
  • Provide proof of receipt and images of the damaged or incorrect product.
  • Once verified by our management team, appropriate actions will be taken.

7. Customer Support

For any inquiries or support, you can reach out to us through the following channels:

  • Phone / WhatsApp: +971509682959
  • Email: support@lakhagner.com
  • Support Hours: Monday – Saturday, 9 AM to 5:30 PM

8. Policy Updates

Lakhagner Perfumes and Cosmetics Trading LLC reserves the right to modify this policy without prior notice. Customers are encouraged to check our official website for the latest policy updates.

Final Notes:

  • Returns and refunds are subject to strict verification processes.
  • Customers must follow all return procedures to ensure successful processing.
  • International customers should carefully review the non-return policy before placing an order.